Receive additional configurations and change support for your systems
Our expertise enables us to provide tailored support service with various SLA options
In cases where the standard or extended warranty support do not match all of your needs, we can provide you with extended support services. They complement our extended warranty offerings with additional added value services as incident and problem management, as well as configuration support under a strict SLA.
Services
- 24x7x365 Availability
- Remote Localization of Faults
- Faults Resolutions
- L3 Escalation to Vendor Support
- Rapid Hardware Replacement
- On-site Support Option
- Incident Management
- Remote and On-site Software Configuration Support
- Root Cause Analysis and Problem Management
- Design Changes
- Performance and Event Management
- Configuration Management